2011 Online Shopping Trends to Use for Creating Smarter Shopping Habits in 2012

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Looking forward to 2012The holiday decorations are packed away -- or should be -- and the goose is no longer getting fat. With a new year upon us, it's time to consider what we've learned from the 2011 shopping season so we can create smarter spending habits in 2012.  Here are eight shopping trends seen during last year's revelries:

1. Clicks Beat Bricks

This was the year e-commerce beat the pants off brick-and-mortar retailing.  Although traditional stores did better than expected -- up an estimated 3.8 percent -- online shopping surged 15 percent over 2010.

2. Free Shipping Was Everywhere

Consumers clamored for free shipping offers and often abandoned their online shopping carts when such deals weren't offered.  That explains why nine out of 10 retailers provided free shipping during the holiday season.  This prosperity no doubt will spill over into 2012, as websites like FreeShipping.org continue to attract bargain shoppers.

3. Free Return Shipping the Next Big Thing

Zappos and several shoe stores began offering free return shipping years ago, but this year even Saks Fifth Avenue and Neiman Marcus got in on the trend.  According to a MarketLive study, 73 percent of respondents named free returns as a deciding factor in their online purchasing.

4. iPads Rule

Laptop shopping is so passé!  More than 18 percent of all e-commerce hits were initiated from a mobile device.  That's up of 8.4 percent from Christmas Day 2010 and an astounding increase of 117.8 percent.  Yes, that figure is 117.8, not 11.78.

5. Dumbbell Shopping

Americans weren't flocking to weight lifting; they were shopping early and late and avoiding the in-between, creating a dumbbell-shaped graph.  As expected, buying surged on Black Friday by 6.6 percent over 2010 -- a new record.  Then last-minute shoppers hunting for the best deals gave retailers a 4.5 sales uptick in the week before Christmas, according to the International Council of Shopping Centers.

In fact, the post-Black Friday lull was even slower than usual this year.  The two weeks after Thanksgiving weekend showed the biggest percentage in sales reduction since 2000.  In the last two weeks before Christmas, sales surged once again by the largest rate since the 2005 holiday season.

6. Event Shopping

Black Friday and Cyber Monday have been joined in recent years by Green Monday and Free Shipping Day.  There's a slew of smaller shopping holidays, but these events drew the bulk of media coverage.

7. Gift Registries

In days of old, gift registries were pretty much restricted to weddings and baby showers.  This year, Christmas-specific registries flourished, with lists from Santa's Hideout and Checked Twice.  Even gift cards have registries for nearly every event at Card Avenue.

According to the Harvard Business School report "Give Them What They Want," "Gift recipients are more appreciative of gifts they explicitly request than those they do not. In contrast, gift givers assume that both solicited and unsolicited gifts will be equally appreciated."

8. Dollar Store Deals

Consumers weren't too embarrassed to hit the low-end shopping outlets, like dollar stores, thrift stores and pawn shops in an effort to save as much as possible.  Many saw increased sales over 2011.

In fact, the National Pawnbrokers Association estimated there are roughly 13,000 pawnshops around the country that support a rapidly growing $6.1 billion industry.


Andrea Woroch is a consumer and money-saving expert who has been featured among top news outlets such as Good Morning America, NBC's Today, MSNBC, New York Times, Kiplinger Personal Finance, CNNMoney and many more.

I'm a former 7th grade Science teacher turned stay-at-home mom that lives in Houston, Texas. I am married to my college sweetheart and have a beautiful daughter named Riley, who definitely keeps me on my toes! I am also involved in starting a small business which would both manufacture and sell an invention that I've patented, called Toothpaste 2 Go. I love interacting with my readers and hope to learn as much about you as you learn about me!

Melissa @ Mommy Living the Life of Riley!
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